Effective Date: September 8, 2025 | Last Updated: September 8, 2026 (v1.0)
B2B & Custom Software Services Context: BleuByte specializes in bespoke software development, IT architecture consulting, dedicated developer staffing, and customized industry enterprise software. Unlike off-the-shelf retail goods, software engineering involves custom human resource allocation, infrastructure provisioning, and Intellectual Property creation from day one of project kickoff.
1. Custom Software Development & Milestone Engagements
Custom software projects (including custom web applications, mobile apps, ERP/CRM development, and API engineering) are governed by the specific payment milestone terms set forth in the mutually agreed Statement of Work (SOW) or Master Services Agreement (MSA).
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Project Advance / Kickoff Deposit: Advance payments made to initiate project scoping, UI/UX prototyping, architecture planning, and developer resource allocation are non-refundable once engineering or design work has commenced.
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Milestone Payments: Payments tied to completed and approved milestones (e.g., Wireframe Approval, Alpha Release, Beta Release) represent compensation for actual developer hours invested and accepted deliverables. Once a milestone has been formally or constructively accepted by the client, the corresponding milestone payment is non-refundable.
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Unstarted Milestones: If a project is cancelled by the client prior to the commencement of a future, unstarted milestone, any prepaid funds allocated strictly to that uncommenced milestone (less applicable administrative and banking charges) will be refunded.
2. Dedicated Monthly Developer & Consulting Retainers
For recurring consulting services, DevOps support, maintenance retainers, or dedicated engineering resources:
- Notice Period: Retainer contracts may be cancelled by providing written notice as specified in your agreement (typically thirty (30) days prior to the start of the next billing cycle).
- Current Month Non-Refundable: Retainer fees for an active, ongoing billing month are non-refundable, as engineering capacity is reserved exclusively for the client during that period.
3. Enterprise Software Licenses & Deployments
For specialized industry solutions (including BleuBus Management and BleuHotel PMS):
- Implementation & Onboarding Fees: Fees charged for server setup, custom configuration, data migration, and conductor/staff training are non-refundable once onboarding sessions have been scheduled and conducted.
- Free Demonstrations: We provide detailed live interactive demonstrations and discovery calls prior to licensing so clients can thoroughly inspect features and compatibility before entering into commercial agreements.
4. Accidental, Duplicate, or Failed Payments
If an accidental or duplicate transaction occurs due to a technical glitch, payment gateway timeout, or bank processing error:
- Please notify us within seven (7) business days at support@bleubyte.com with payment transaction reference IDs and bank proof.
- Upon verification with our payment gateway / bank, any duplicate payment will be refunded in full to the original source payment method within 7 to 10 business days.
5. Client-Initiated Project Cancellation Process
To request formal cancellation of an ongoing project or service engagement:
- Submit a written cancellation request via registered company email to your assigned Project Manager and copy legal@bleubyte.com.
- Both parties will conduct a final project reconciliation meeting within ten (10) business days to review completed deliverables, developer hours logged, and outstanding balances.
- BleuByte will hand over all paid-for source code, digital assets, and documentation completed up to the effective cancellation date upon settlement of final reconciliation.
6. Refund Processing and Timelines
Where a refund is approved under the terms of an applicable contract:
- Refunds are processed using the same payment method originally used by the client (bank wire transfer, RTGS/NEFT, or original payment gateway).
- Under Indian banking standards, processing typically requires 7 to 14 business days from the date of formal refund approval to credit to the client's bank account.
- BleuByte is not responsible for international wire intermediary deductions, currency conversion fluctuations, or client-side bank delays.
7. Taxes and Statutory Deductions
Any Goods and Services Tax (GST) or statutory duties already collected and remitted to the Government of India will be handled in accordance with the Goods and Services Tax Act, 2017 (e.g., via GST Credit Notes where permissible under statutory guidelines).
