Last Updated: June 16, 2026
At BleuByte, we aim to make your travel planning flexible. This policy details our guidelines regarding ticket cancellations, refund eligibility, timelines, and processing procedures for all bookings made via our platform.
Refunds are issued solely for bookings successfully paid for and cancelled in accordance with the timelines defined below. Taxes, convenience charges, and gateway processing fees charged at the time of booking may be non-refundable depending on bank gateway rules.
If you cancel a booking, refund amounts are calculated dynamically based on the interval between the cancellation request and the scheduled coach departure time:
| Time Interval Prior to Departure | Refund Rate | Deduction / Cancellation Fee |
|---|---|---|
| More than 24 hours | 90% | 10% of the base fare |
| Between 12 and 24 hours | 75% | 25% of the base fare |
| Between 6 and 12 hours | 50% | 50% of the base fare |
| Less than 6 hours | No Refund | 100% of the ticket fare |
Passengers who fail to report at their designated boarding point before the scheduled departure time or miss the bus will be categorized as a "No-Show." No refunds or ticket rescheduling will be granted under any circumstances for No-Show passengers.
Once a cancellation request is submitted and validated, refunds are credited back to the original payment source (credit/debit card, net banking, UPI, or wallet) through our payment gateway provider. The typical timelines are:
No refund will be processed or provided in the following cases:
If BleuByte cancels a bus service due to mechanical breakdown, road blocks, natural disasters, or administrative reasons, we will offer passengers an alternate service or process a 100% full refund of the ticket price, with no cancellation fee deductions. In such cases, the refund will be processed directly within 24 to 48 hours.